FAQ

Is the quality of my sonogram good enough?
Don’t worry!
We are not going to produce a product that none of us are going to be satisfied with. So if we deem it necessary to have a new photo taken or scan made of your ultrasound, we will contact you.
And if you have any questions, you are always welcome to contact us on info@unborntales.com.

Shipping
The production time at the moment is up to 3 business days. Should this change we will let you know in advance.
All of our shipments are with track and trace. We will send you a confirmation mail, once your order has been shipped with a track and trace number.

Prices are calculated differently for different countries and outside of Europe.
We produce and ship your customised print from Copenhagen, Denmark.

Returns
As the product is custom made, therefore returns are not possible.

If your piece was damaged during shipping, please contact us immediately on info@unborntales.com.

I haven’t received an order confirmation – has my order gone through?
If you have placed an order but not received an order confirmation, please look through your junk email. We have noticed that our emails sometimes end up there. If you still have not received an order confirmation, contact us at info@unborntales.com so that we can help you!

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